Refund and Returns Policy

We hope you are entirely satisfied with your purchase but if not, we will do our best to put it right.

You can phone on 07429 266 096. Or write to us at: Bee Craft Ltd, PO BOX 484, Gravesend, Kent, DA12 9NB

Faulty or damaged goods will be replaced where possible at no cost to you, or refunded in full.
Please contact us to agree how best to return the item for replacement. Returns postage will be paid
by us.

  • Unwanted goods, other than magazine subscriptions, can be returned for refund.
  • Contact us first to obtain a return address.
  • Returns must be made within 14 days of delivery unless we have notified you otherwise.
  • The item(s) must be returned in the original packaging and with any enclosed documentation.
  • The item(s) must be in their original, unused condition. DVDs must be unopened.
  • The cost of returning the item is your responsibility and the item is your responsibility until it reaches us.
  • Enclose a note with the item giving the reason for the return.
  • We will refund the total amount less the cost of our original delivery charge.

Magazine subscriptions can only be refunded if the first issue has not yet been set up for dispatch.
This is usually 2 weeks before the actual dispatch date for the printed edition but may be later for
the on-line editions (digital subscriptions).

If you wish to cancel your subscription with immediate effect and receive no more copies, we can
arrange to have your copy dispatched to another address (you may wish to have it delivered to your
local beekeepers’ association or to a fellow beekeeper). We will not normally issue refunds for part
subscriptions. 

Your statutory rights are not affected by this policy.